Hear from each of our five Customer Experience Leader of the Year award finalists.  Then, stay tuned for the announcement of our 2021 Customer Experience Leader of the Year, and remarks by our winner!

2021 CX Leader of the Year Finalists, presented by CMSWire:

• Sean Albertson, Director of Client Experience Measurement & Analytics (CXMA), Charles Schwab
• Amy Shioji, SVP, Corporate Strategy & Chief Experience Officer, Strategic Education
• Gavin Fabian, Chief Product Officer, HST Pathways
• Katrina Schiedemeyer, Sr. Customer Experience Center of Excellence, Danone, NA
• Dave Zatloukal, EVP, Hughes Network Systems